A major financial institution requested us to perform an assessment (health check) of their mortgage and home equity operations. This independent review provided the client with an unbiased evaluation to strengthen its operations and reduce its overall risk exposure. The scope and objective of this review included:
- Assessment of compliance with governmental regulations
- Evaluation of internal controls
- Determination of adherence to and effectiveness of the bank’s policies and procedures
- Assessment of the use of automated tools
- Comparison to industry standards and best practices
- Verification and test of selected procedures and transactions
- Review of integration of recently acquired operations
Management found value in the recommendations addressing internal control and compliance issues, as well as improvements in the operations. In addition, areas were identified where a deeper analysis and/or further testing was requested by management.